Frequently Asked Questions
Firstly, you can expect to have some fun. Depending on the age of the children, I will often arrive with bubbles in hand and start with just a little play. I will ask the children to show me their bedrooms, favourite toys etc – this helps me get to know your children, and help them feel more comfortable with me – I will also be looking for the best light. I love antiques, and often try to incorporate your own favourite and sentimental pieces from around the house into the session. If your photo session is on location, please feel free to bring along anything that helps me create the story of your family. I have three children of my own, and know that children don’t sit still, and I don’t expect them to. I expect your children to run, play, sing and just be themselves. Smiles are simply wonderful, but only when they are real. You know how to best bring out the “real” smiles in your children and I will ask you to help me in this regard. Sessions usually don’t go very well when parents ask their children to sit still and smile on command.
Do you offer Digital Files?
Absolutely. I offer the opportunity for my client’s to purchase the digital files in full resolution to use for their personal use.
I Only Want The Digital Files, Do You Offer Them Without Product?
Yes. I offer three digital only packages.
It is important for me, that all of my clients receive product (e.g. prints), that have been professionally printed and presented to you. Our lives are so busy, and the reality for most of us, is that we just don’t have the time, and therefore, those digital files stay on that USB, tucked in a draw, never to see the light of day again. For this reason, I throw a 12×18 inch unframed print to the value of $165, for free. It is my gift to you. I do offer framing at wholesale rates.
How long will a session go for?
A session will typically take about 1.5 hours, but this very much depends on the family and how many people I am photographing. Some families can take a little longer and that is perfectly ﬁne with me.
How long will it take to receive my photos?
It normally takes me around 1 to 2 weeks to process your images. You will then receive a password for your private online gallery. Once you have chosen your images, printing will then take around 2-3 weeks. If you order framed images or an album, please allow 6-8 weeks.
Is there a minimum spend?
No. Once you have paid your creative session fee, there is no Minimum Spend on your order. The only exception to this is destination shoots (ie shoots that are 30 minutes or more, from Canberra).
What if my child is sick on the day?
I suggest that you call me to re-schedule. Your child may not feel very happy when they are sick, and this will show in the images.
What happens if it is raining?
If it is raining, I will call you to let you know whether we can proceed. It is most likely that we will need to reschedule.
Is it possible to pay in instalments?
Yes, payment plans are available.
Do you offer gift vouchers?
Yes. The minimum spend on a gift voucher is $350, however, you are welcome to contribute as much as you like above and beyond.
What Should We Wear?
That’s a great question. Take a look HERE to read my thoughts.